Each of the items we design and sell is custom made for you, unless it is one we currently have in stock.

For those items currently in stock, we will:

accept a return within 30 days, providing the item has not been used and is in the condition you received it (no spills, stains, tears, etc)
if the item is in the condition it was shipped in, you will receive a full refund of the item
if there is any damage or abuse of the time, the refund will be pro rated depending on the damage
all refunds are made to the credit card used for the purchase and will include cost of item, tax charged and shipping charges

you incurred at the time of the purchase. We may also at our discretion provide a store credit only.

all returns are to be shipped back (at customers expense) to:

Suzy Q

683 East River Drive

Lake Luzerne, NY 12846

please e-mail us to let us know that we are to expect the return and the tracking number of the package at:

suzyqemb@yahoo.com

For those items that are specifically custom made to your order, we will accept returns and if the item is resalable, we will charge a 30% restocking fee at the time of the return:

if we determine there is NO customization that would make the item unsaleable to anyone else
if the item is in the condition it was shipped in, you will receive a prorated 70% refund of the item price
if there is any damage or abuse of the time, the refund will be pro rated (more than the restocking fee) depending on the nature of the damage
all refunds are made as a STORE CREDIT ONLY
all returns are to be shipped back (at customers expense) to:

Suzy Q

683 East River Drive

Lake Luzerne, NY 12846

please e-mail us to let us know that we are to expect the return and the tracking number of the package at:

suzyqemb@yahoo.com

Items we do not take returns on:

items that are customized to you or your family (ie last name, birth date, monogrammed, family name, etc)
items that show wear (stains, tears, marks, etc)
items that are on sale are a final sale